Privacy Policy

PRIVACY POLICY

I Introduction

What is the purpose of this document?

Please, read this document, together with any other privacy statement we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

The Abidal Bungalows & Yoga, along with all its associates, is committed to protecting the privacy and security of your personal information.

This privacy statement describes how we collect and use your personal information and data, in accordance with the EU General Data Protection Regulation (GDPR).

It applies to all guests and visitors, known through this document as “data subjects”.

The Abidal is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.

We are required under data protection legislation to notify you of the information contained in this privacy statement.

We may update this statement at any time.

II Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

III Information we may collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are “special categories” of more sensitive personal data which require a higher level of protection.

We may collect, store, and use the following categories of personal information about you:

your name, address, telephone number, email address, date of birth and nationality and any other information which may appear in your passport or other piece of formal identification;
information that you provide to us, for example by responding to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us (e.g. guest registration cards, spa and fitness club membership applications, credit card authorization a forms, online booking forms, surveys, loyalty program forms and similar documents);
information about your use of our facilities and services and your preferences in this regard;
details of purchases you make from us and the preferences you express to us;
details of your visits to our websites including but not limited to, traffic data, location data, weblogs and other communication data and the details of the resources that you access.
details of transactions you carry out through our site and of the fulfilment of your orders;
other information that you choose to provide to us in relation with your reservation, stay or visit Abidal and
we may also invite you to complete surveys that we use for research purposes, although you do not have to respond to them..

We may also collect, store and use the following “special categories” of more sensitive personal information:

Information about your race or ethnicity, religious beliefs, sexual orientation.

Information about your health, including but not limited to any medical conditions, food allergies.

IV How is your personal information collected?

We collect personal information about data subjects through various methods; check-ins, bookings, and reservations. Either directly from data subjects or sometimes from a third party acting on our behalf (for example through a booking agency, travel agent or corporate account).

V How we will use information about you

We will only use your personal information when the law allows us to. Subject to applicable laws, we may collect and use your personal information in the following ways:

to provide the services you request from Abidal;
to improve (or seek to improve) the services we provide to you and to enable us to provide you with a more personalised experience;
to communicate with you about our products and services of Abidal and
for internal marketing analysis, for example, to assess purchasing or viewing trends or to measure the amount of traffic to our websites; and
to improve the effectiveness of our website;
to carry out our obligations arising from any contracts entered into between you and us;
to notify you about changes to our service; and
we may also use your data, or permit selected third parties in the hospitality sector and/or carefully selected marketing partners that are doing business with our hotels and/or our Abidal brand to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may also use your personal information in the following situations, which are likely to be rare:

Where we need to protect your interests (or someone else’s interests).
Where it is needed in the public interest or for official purposes or requested for by the police or governmental authorities.

VI If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as providing a benefit), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety or proof of nationality for example passport)

VII Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

VIII Your rights in relation to your personal information

You have the following rights in relation to your personal information:

The right of access to your personal information;
The right of rectification of inaccurate information;
The right of erasure of your personal information where there is no longer any legitimate basis for processing it (sometimes known as the “right to be forgotten”); and
(in the circumstances provided for in applicable law) the right to restrict processing, object to processing, and the right to data portability..

Where the processing of your personal information is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on your consent before its withdrawal. If you wish to exercise any of the rights set out above, or if you have any complaints about the processing of your personal information, please contact info@abidalbeach.com.

IX Data sharing

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets for the purpose of effecting those transfers.
If Abidal or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Abidal, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
We may permit selected third parties in the hospitality sector to and/or carefully selected marketing partners that are doing business with our hotels and/or with our brand use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

From time to time, we may be required to disclose your personal information in accordance with applicable laws or if we are compelled to do so by a court of law or lawfully requested to do so by a governmental entity. We may also determine that it is necessary or desirable to do so in order to comply with the law or to protect or defend our rights or property.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

X Data security

We have put in place measures to protect the security of your information.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially, legally and securely.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

XI Data retention

How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further statement to you.

XII What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

XIII Data protection officer

We have appointed a data protection manager and a GDPR representative in the EU to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact us on info@abidalbeach.com

XIV Changes to this privacy statement

We reserve the right to update this privacy statement at any time, and we will provide you with a new privacy statement when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

XIV Cookies

Our website uses cookies and similar technology. A cookie is a small file of letters and numbers that our website places on your computer, or other equipment which you use to access our website. These cookies allow us to distinguish you from other users of our website. For more details about cookies and how to recognize them please refer to org.

Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertising that you see online is more relevant to you and your interests.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website and. to prevent fraud and improve the security of the Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region)
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

In addition, we use Google Analytics and Google AdWords to analyze the use of the Site. Google Analytics and Google AdWords generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our site is used to create reports about the use of our site. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

Our site language settings allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

Our image optimization tools allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

For essential cookies, all cookies will expire after 30 days.

Your web browser includes an option that allows you to refuse cookies. However, if you do so, you may not be able to access parts of our website and it may make your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer please refer to your browser manufacturer’s instructions by clicking ‘help’ in your browser menu.

XV Storage, Security & Third Party links

All information you provide to us via our website is stored on our secure servers.

We use Secured Socket Layer (“SSL”) connection in order to encrypt the personal information that you provide to us. Several security measures are in place so that Abidal can safeguard the integrity of its communications and computing infrastructure, including authentication methods, monitoring, auditing, and encryption technology. However, despite our best efforts, the transmission of information via the internet can never be completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site. Any transmission of data online is therefore carried out at your own risk.

Our server is located in United Kingdom and the data collection and data process complies with the English and European legislation on data protection. However, your data may be transferred to, and stored in, the US as well as various other destinations outside the European Economic Area, including at the location of the Abidal. In submitting your data to us and using our facilities and services, you acknowledge that your data may be sent to countries with laws which afford a lesser degree of protection to your personal data.

We undertake all commercial efforts so that your data is stored for a period no longer than is necessary for the purposes for which they have been obtained.

Our website may from time to time provide links to or from third party websites or resources for you to access at your sole discretion. Please note that any such third party website or resource may collect and use your personal data in a different manner to us. We do not endorse or accept any liability for the data collection practices, privacy policies or the content of any website linked from our websites or which links to them. You should contact the owner or operator of any such website directly if you wish to enquire about their privacy practices and policies, before providing your personal data to them.

This privacy policy was last updated on 04 January 2019.

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